My Expectations for Week 2- (1st Nov 21 - 7th Nov 21)

 Hey Guys,

Here are my expectations for the week:

Interview:

Their Expectations:

  • That I know about the company.
  • That I know the services they offer, such as insurance, leisure and lifestyle, travel insurance, driving school and finance.
  • That I give them enough detail on the interview (with my answers).

My Expectation:

  • I will do well on the interview
  • I will get a quiet house for an hour, during the interview.
  • I will get the job.

  • Outcome:

    • Learn definitions of words that I don’t know.
    • I will be prepared for the interview.
    • Find out when they will let you know whether you've got the job.
    • I will find out their start date.

    Processes:

    • Read about the company on their website.
    • Make notes about what I learnt.
    • Read over their email to prepare.
    • Write down practice answers, using the STAR method.
    • Receive their text for the code; to enter the video call.

    • Prior To Role Play:

      Process:

      • Ask interviewer- am I allowed to use the £30 disposal, when can you use it? and what circumstances can it be used for?

      Role Play:

      Outcome:

      • To Reassure the customer.
      • Give customer exceptional service.
      • Show your ability to listen, empathise, reassure and clearly explain everything that’s going to happen.
      • Show that you can deal with the problem without any assistance.

        • Processes:

        • Make notes on how to reassure the unhappy customer.
        • Be prepared for customers that will be upset/ angry/ panicked.
        • Keep calm during the whole phone call.
        • Reassure the customer that you can help them, by finding out what is the issue.
        • Write out points of what to do/say to the customer during the beginning of the role play.
        • Put the customer on quick hold to call the patrol for updates when necessary.
        • End the call with letting the customer know that if they do need to contact me again, please do not hesitate to do so.
        • Introduce by asking what's the problem, how can I help? and let me see what I can do for you. And ask them; how long have you been waiting?

          • Contact Education:

          Their Expectation:

          • I should have replied to their email.

          Process:

          • I will inform them about why I did not get back to them and that I apologise that I missed the training.

          • New Job

          • Their Expectations:

            • I come in early for a coffee and a chit chat.

            My Expectations:

            • I will be ready on time.
            • Everything packed the night before, such as I.d and packed lunch.
            • Wear a tiny bit of make-up.

            Processes:

            • Plan and put outfit in wardrobe.
            • Decide on what bag to use for the job.
            • Gather loose change for the bus.
            • Wake up at 7:00am.
            • Be ready by 9:00am.
            • Leave out at 9:17am to get there in time for 10:00am
            • Put on a little bit of pink eye-shadow.
            • Politely decline the offer.

              • Prior To New Job:

              Processes:

              • Read emails they have sent.
              • Gather loose change for the bus.
              • Wake up at 7:00am.
              • Be ready by 9:00am.
              • Leave out at 9:17am to get there in time for 10:00am
              • Put on a little bit of pink eye-shadow.
              • Politely decline the offer.

                • Prior To New Job:

                Processes:

                • Read emails they have sent.
                • Clear up unwanted texts on my phone to clear up storage.

                  • Eat Fruits

                  Expectations/Foods to eat:

                  • Apple.
                  • Orange.
                  • Grapes
                  • Almond nuts.
                  • Walnuts.
                  • Have a smoothie daily.

                  Fluid expectation:

                  • Drink lemon water.
                  • Green smoothie.

                • Outcome:

                  • Use banana, kale and spinach in your smoothie.

                  Processes:

                  • Make a blueberry, banana, kale and spinach smoothie.
                  • Throw out yoghurt.
                  • Buy a new yoghurt.

                  Clean-up

                • Expectation:

                  • Change bedding by tonight.
                  • Dry laundry.

                  Night

                • Expectation:

                  • My hands will start to look better soon.
                  • Eat an orange at night.
                  • I will go to bed early and sleep.

                  Process:

                  • Moisturise hands.
                  • Get good rest.
                  • Dry laundry.

                  Make-up Look

                • Expectation:

                  • Do make-up look on Wednesday.

                  Process:

                  • Complete a make-up look before/ on Saturday.

                  Learn How To Sing The Spanish Song:

                  Expectation:

                  • I find someone to help me sing.

            • Processes:

              • Ask friends to help you.
              • Post to my story.

              I hope you enjoyed reading this article and I hope that it gives you some inspiration.

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